Terms of Service

Introduction and Agreement

Impetus Solutions Limited provides business advisory and solutions services, including strategic advice, operational process design, market entry research, vendor vetting, and compliance reviews. Our mission is to help businesses shape raw problems into fired and finished outcomes, and to do so with honesty, care, and craft.

These Terms of Service form a legal agreement between you and Impetus Solutions Limited. When we use the words we, our, or us in these terms, we mean Impetus Solutions Limited. When we use the word you or your, we mean the visitor or client who reads or relies on these terms. Please ensure you read these terms in full before relying on any content on our website or committing to an engagement.

If there is any conflict between these Terms of Service and a separately signed proposal or agreement for a specific engagement, the separately signed agreement will govern that engagement to the extent of the conflict.

Eligibility and Acceptance

By using this website, you confirm that you are at least the age of majority in the place where you live, or that you have the legal capacity to enter into a binding agreement. If you use the website on behalf of a company or other organisation, you confirm that you are authorised to act on behalf of that organisation and that the organisation is bound by these terms.

You accept these terms simply by accessing or using the website. If you do not agree with any part of these terms, you should stop using the website and should not rely on any content found on it. Continued use of the website after a change to these terms is taken as your acceptance of the revised terms, subject to any consent that the law requires.

Definitions

In these terms, the following words carry the meanings set out below. These definitions help to keep the rest of the document clear and to avoid misunderstanding.

Website

The site published by Impetus Solutions Limited, including all its pages, content, and features.

Services

The advisory and solutions work offered and delivered by Impetus Solutions Limited as described on the website and in a proposal.

Engagement

An agreed piece of work described in a proposal or agreement between you and us.

Content

All text, graphics, images, reports, recommendations, and other material we produce or publish.

Confidential Information

Non-public information shared by one party with the other in connection with an engagement, whether in writing, verbally, or in another form.

Where a term is defined by the data protection law or other legislation of your jurisdiction, the legal definition will prevail for any purpose where that law applies.

Use of the Website

We welcome you to visit and browse the website. In return, we ask that you use it only for lawful purposes and in a way that does not interfere with its operation or with the rights of others. You agree that you will not attempt to gain unauthorised access to any part of the website, its servers, or its connected systems.

You also agree that you will not use the website to transmit harmful software, to impersonate another person, to collect information in a misleading way, or to send unsolicited communications. We reserve the right to restrict access to any part of the website if we reasonably believe these rules are being broken.

The website is provided for general information about our services. It is not a substitute for professional advice given in the context of a specific engagement, and you should not make important decisions on the basis of the website alone.

Intellectual Property

All content on the website, and all material we produce for an engagement, is protected by copyright, trademark, and other intellectual property laws. We, or our licensors, own all rights in that content. Nothing on the website gives you any ownership interest in it.

You are granted a limited, non-exclusive, non-transferable permission to view the website and to print or store portions of it for your own personal or internal business reference. You may not reproduce, republish, distribute, modify, or create derivative works from our content for commercial purposes without our prior written consent.

Where we deliver a report or deliverable to you as part of an engagement, ownership of that specific deliverable passes to you once you have paid the applicable fees, unless the engagement agreement says otherwise. The methods, frameworks, and know-how we use in preparing deliverables remain our property.

Description of Services

Our services cover the six capabilities described on the website: business strategy advisory, operational process design, market entry research, vendor and partner vetting, digital transformation roadmaps, and compliance and risk reviews. Each engagement is tailored to the client, and no two projects are identical.

The precise scope of any engagement is set out in a written proposal before work begins. The proposal will describe the objectives, the activities we will carry out, the deliverables you should expect, the timeline, and the fee. You should regard the proposal as the authoritative description of what we have agreed to provide.

We may update our service descriptions on the website from time to time. Such updates do not change the terms of any agreement you have already signed with us.

Engagement and Proposals

Work begins only after you have accepted a written proposal from us. Acceptance may be given by signing the proposal, by accepting it through email, or in any other way the proposal states. Until that acceptance, neither of us is bound to proceed.

A proposal is valid for the period it states, which is usually thirty days. We may revise a proposal if scope, timeline, or assumptions change after it is written. Any material change to the scope of an engagement will be agreed in writing before the additional work is undertaken.

We may decline an engagement at our discretion, for example where we cannot serve the client well or where taking the engagement would create a conflict of interest. We will tell you honestly if we believe another provider would serve you better.

Fees and Payment

Fees for each engagement are stated in the proposal. They may be a fixed fee or based on time and materials, as agreed. Payment terms, including any deposit and the schedule for invoicing, are also stated in the proposal.

Invoices are normally issued according to the agreed schedule. Payment is due on the terms stated on the invoice. If payment is overdue, we may pause work until the account is brought up to date, and we may charge interest at the rate allowed by law.

Unless stated otherwise, fees do not include taxes, duties, or other charges imposed by law. Where we are required to collect such taxes, we will state them separately on the invoice. All amounts are payable in the currency shown on the invoice.

Client Responsibilities

For us to deliver good work, you need to help us. You agree to provide accurate information in good time, to make the right people available for meetings, and to give us access to the documents and systems reasonably needed for the engagement.

You agree to tell us promptly about anything that could affect the engagement, such as a material change in your business, a new legal issue, or new information relevant to the work. You remain responsible for the accuracy and completeness of the information you provide to us.

If you do not provide the information or cooperation we need, we may need to adjust the timeline or scope, and we are not responsible for delays or outcomes that result from that lack of cooperation.

Confidentiality

Both sides value trust. We agree to keep your confidential information secure and to use it only for the purpose of the engagement. We will not disclose it to third parties except as needed to deliver the services or as required by law.

Confidential information does not include material that is already public, that you disclose without restriction, or that we are required to disclose by a legal or regulatory authority. Where the law requires us to disclose, we will tell you in advance where we are allowed to do so, so that you can seek protection if you wish.

These confidentiality obligations continue to apply after the engagement ends. We will return or destroy confidential information at your request, subject to any legal requirement to keep a copy for a defined period.

Warranties and Disclaimers

We carry out our work with reasonable skill and care, in line with the standards of our profession. We will make every reasonable effort to deliver the services described in the proposal, on time and to a high standard.

Our advice and recommendations are provided for the purpose agreed in the proposal and should not be relied upon for any other purpose. Business outcomes depend on many factors beyond our control, and we cannot guarantee any particular result, revenue, or profit from following our advice.

Except as expressly set out in these terms, and to the fullest extent permitted by law, all warranties, conditions, and representations are disclaimed. The website and its content are provided on an as-is and as-available basis without any warranty of accuracy, completeness, or fitness for a particular purpose.

Limitation of Liability

To the maximum extent allowed by law, our total liability to you arising out of or in connection with these terms, the website, or any engagement will not exceed the total fees you paid us for the engagement or activity that gave rise to the claim.

Neither party will be liable to the other for any indirect, incidental, consequential, special, or exemplary damages, or for loss of profits, revenue, data, goodwill, or anticipated savings, even if the party was advised of the possibility of such damages.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, such as liability for fraud, for death or personal injury caused by negligence, or for any other liability that the law in your jurisdiction does not allow us to exclude.

Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and reasonable expenses, including legal costs, that arise from your breach of these terms, your unlawful use of the website, or your violation of the rights of another person.

We will give you reasonable notice of any such claim, and we will not compromise or settle a claim in a way that admits liability on your part without your prior written consent. This indemnity survives the end of these terms and any engagement.

Termination

Either party may end an engagement by giving the written notice required in the proposal. If you terminate a fixed-fee engagement before its natural end, you will pay for the work completed up to that date, in addition to any reasonable cancellation charge stated in the proposal.

We may terminate these terms and suspend access to the website if you seriously breach them and do not remedy the breach within a reasonable period after notice. We may also terminate an engagement if continuing would place us in conflict with the law or our professional duties.

On termination, accrued rights and obligations remain, and the sections of these terms that are intended to survive, such as those on intellectual property, limitation of liability, and governing law, will continue to apply.

Third-Party Links and Content

Our website may include links to websites operated by third parties. These links are provided for your convenience. We do not control, and we are not responsible for, the content, security, or practices of any third-party website.

A link to a third-party website does not mean we endorse it or its operators. Where you follow a link, you do so at your own choice and your own risk, and the third party terms and policies will apply to your use of that site.

Governing Law and Jurisdiction

These Terms of Service, and any dispute arising out of or in connection with them, are governed by the laws of the Hong Kong Special Administrative Region of the People Republic of China, unless a law of your own jurisdiction expressly requires that a different law applies.

The courts of Hong Kong will have jurisdiction to hear and decide any dispute arising under these terms. You agree to submit to the exclusive jurisdiction of those courts for any such dispute, unless the law of your jurisdiction requires otherwise.

Dispute Resolution

We are committed to resolving disagreements fairly and quickly. Before starting any formal proceeding, you and we will attempt in good faith to settle the matter informally by discussion and, where helpful, with the assistance of a neutral mediator chosen by agreement.

If the dispute is not resolved within a reasonable period, which we expect to be about thirty days of informal discussion, then either party may refer the matter to the courts in accordance with the governing law section above.

We ask that you contact us first by writing to service@anjinxin.mom. Most concerns can be resolved with a clear conversation, and we always prefer to repair a relationship than to abandon it.

Severability and Waiver

If any part of these terms is found to be unlawful, void, or unenforceable, that part will be deemed severed and will not affect the validity and enforceability of the remaining parts. The rest of these terms continues in full force.

A failure by either party to exercise or enforce any right under these terms is not a waiver of that right and does not stop that party from exercising it later. No waiver of any right is effective unless it is in writing and signed by the party making the waiver.

Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our services, in the law, or in our business. When we make a material change, we will update the effective date shown at the top of this page and, where practical, draw your attention to it on the website.

We encourage you to review these terms periodically. Your continued use of the website after a change takes effect is taken as your acceptance of the revised terms, unless the law requires a separate consent.

Contacting Us

If you have any question about these Terms of Service, or about any of our services, you are welcome to contact us. We will respond as quickly as we can and will be glad to explain anything that is unclear.

Thank you for taking the time to read these terms. We look forward to shaping a successful outcome with you.